Helping Animals Safely: What You Need to Know
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We know how much you care about animals—and we are truly thankful for your kindness and willingness to help when they are in need. There are many simple, effective ways to make a difference, but it is just as important to do so safely—for your own wellbeing and the animal’s.
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Before you step in to help, take a moment to assess the situation. Never put yourself in danger to assist an animal. If the animal is in or near a hazardous area the best thing you can do is call for professional help.
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Avoid trying to rescue animals in or near:
• Clifftops or steep drops
• Deep or fast-moving water
• Frozen ponds or icy surfaces
• Heights (like rooftops or trees)
• Deep drains or sewers
• Confined or hard-to-access spaces
• Roads or train tracks
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In these cases contact us or your local animal rescue service or emergency service.
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Your safety matters and staying safe means you will be able to help more animals in the long run.
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Do you rescue cats stuck in trees on roofs or other high places?
Yes, we do.
We are often asked if we attend rescues involving cats stranded in trees on rooftops or other inaccessible locations.
The answer is yes—we will always assess the situation and where it is safe and appropriate to do so attend to help.
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When you contact us we will ask you to provide:
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Clear photographs or videos of the cat.
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The exact location of the cat.
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How long the cat has been stranded.
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Whether the cat is injured, distressed, or known to belong to someone.
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Any information about attempts already made to rescue the cat.
This information helps us assess the situation, determine the urgency and ensure we bring the appropriate equipment to carry out a safe rescue for both the cat and our team.
FAQ'S
What should I do if I find an injured or orphaned wild animal?
Do not try to care for it yourself. Contact us immediately. Keep the animal in a warm, quiet, and dark place away from pets and people until help arrives
How do I know if a baby animal is truly orphaned?
Many young animals (like fawns, baby birds, or rabbits) are often left alone while parents forage or hunt. Call us before intervening — we’ll help determine if the animal needs rescue.
What species do you rescue?
We specialize in native wildlife, including birds, mammals, reptiles, and amphibians.
Do you charge for rescues?
No our services are free of charge though donations are always appreciated to help us continue our work.
Can I keep a wild animal as a pet?
No. It is illegal and unethical to keep wild animals as pets. They have specific dietary, social, and medical needs that cannot be met in a home environment.
How can I volunteer?
Click the Volunteer button in the header and fill in the form.
What happens to the animals after you rescue them?
We assess every rescued animal and if necessary take them to a veterinary practice for urgent treatment. Once they are stable or if veterinary care is not required we transport them to wildlife rescue centres where they receive specialist care and rehabilitation.
The goal is always to release them back into the wild once they are healthy and able to survive independently.
What if I fnd an injured deer in the road?
If you find yourself involved in a collision with a deer please follow these important steps:
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Pull over safely.
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Call the police on 999 to report the collision. They will handle the situation, including any necessary action regarding the deer.
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Do not approach the deer. Injured deer can be unpredictable and potentially dangerous.
If you come across a deer that is injured or stuck we would be able to assit. so please do call.
What areas do you cover?
Surrey
Hampshire
West Sussex
Berkshire
East Sussex
London
If we’re not in your area please still get in touch.
We work closely with a network of trusted organisations and may be able to direct you to someone who can help.